Support

How do I create an account?

Download Mahjy from the App Store or Google Play, then sign up with your email, Apple, or Google account. You'll verify your phone number to complete setup.

How do I delete my account?

Go to Profile > Settings > Delete Account. Your data will be permanently removed within 30 days. You can also email support@mahjy.com to request deletion.

I can't log in to my account

Make sure you're using the same sign-in method you used to create your account (email, Apple, or Google). If you're still having trouble, email us at support@mahjy.com.

How do I cancel or change my membership?

Memberships are billed through the app stores. On iPhone: Settings > your name > Subscriptions > Mahjy. On Android: Google Play > profile > Payments & subscriptions > Subscriptions > Mahjy. Your access continues until the end of the current billing period.

How do I request a membership refund?

Membership refunds are handled by the store you purchased through. For Apple, visit reportaproblem.apple.com. For Google Play, request a refund from Google Play support.

Questions about the free trial, pricing, or what happens if your membership lapses? See Membership & billing in the FAQ.

I don't see any events near me

Mahjy is available across the United States and Canada, and games appear wherever members host them. Make sure location permissions are enabled so Discover can show you nearby games. If your area is quiet, consider hosting one — every community starts with a first game.

When do I get the event address?

Events at public venues show their location up front. For games in private homes, the exact address unlocks 24 hours before game time or when the host approves your RSVP — until then you'll see the neighborhood on a map. More on why in the FAQ.

What is the refund policy for paid events?

Cancel 48 or more hours before the event for a full refund, 24 to 48 hours before for a 50% refund; within 24 hours there's no refund. If the host cancels, every player is refunded in full automatically. Stripe's card processing fee is non-refundable, but Mahjy refunds its own platform fee.

How do I report a user?

Tap on the user's profile and select Report. You can also report users from event screens. We review all reports and take appropriate action.

How do I block someone?

Tap on the user's profile and select Block. Blocked users won't be able to see your profile or interact with you on the platform.

I feel unsafe at an event

Leave the situation immediately. If you are in danger, contact local law enforcement or call 911. You can report the incident to us afterward through the app or by emailing support@mahjy.com.

How do I set up payouts for paid events?

Go to your profile and tap "Set up payouts" to connect your Stripe account. Payouts for paid events are processed by Stripe directly to your connected account.

How do I cancel an event I'm hosting?

Open the event from your dashboard and tap Cancel Event. All attendees will be notified. If the event was paid, all ticket holders will receive a full refund automatically.